Privacy policy

Al-Khatala General Trading and Contracting Company owns Malabes application and website which respects your privacy and seek to comply with the legal requirements of data collection, processing and transfer. By using the Site and the Application of Malabes or the services provided by it (and thereby agreeing to the Terms of Use), you expressly agree to use Al Khatala Trading and Contracting Company for your information as described in this Privacy Policy. Your use of the Site and the application of Malabes is subject to your acceptance of the Terms of Use for “Malabes” and its Privacy Policy. If you do not agree to these Terms and Conditions of Privacy, you should not continue using “Malabes”.

Information about our customers is an important part of our business, and we will not sell or share this information with others. Only as described below will any exchange of such information be limited to the group of companies / affiliates of Al-Khatlan Company for General Trading and Contracting.

Collection of personal data and how to use it:

By using Malabes website and application, you provide us with certain information (referred to below as “personal data”) that we may collect and store to provide the required services and performance of our contractual obligations, in addition to allowing us to understand the users of the site to improve and develop “clothing”

This information includes your name, address, telephone number, e-mail address, billing and credit card, debit card, date of request, and your feedback through your visit to the Site (including the address of the user’s computer, geographical location, The duration of the visit, the number of browses visited, navigation of the site, etc.)..

Information relating to any transaction between us and you through Malabes, and includes information relating to any purchases of our products or services. Information you provide to us to register with us as a registered user (including your account details)

Information you provide to us to subscribe to Malabes service, email and / or newsletters Any other information you choose to send us, and your comments including product / service evaluation

We may use your personal information that you have provided to us or collected by us:

To register on Malabes app and website, and to administer and provide our services as stated in Malabes to fulfil our commitment to provide services to you, including the purchase, delivery and price of our items

Analyse and evaluate your shopping preferences (e.g. market, customer, product analysis, etc.) to enable us to review, develop and improve our products and services, and enable us to offer you and our customers relevant information through our marketing programs. We may use your personal information to make decisions about the uses of your computer technology, for example, to choose products and services that we believe to be of interest to you through our information automatically. We may inform you of these products and services, including special offers, discounts, competitive offers, etc.
(Including products and services of other competitive companies and institutions) by email or telephone (including automated marketing calls), text messages and other e-mails such as picture messaging, mail, facsimile, etc.

All Telephone calls (incoming/outgoing) may be recorded to verify content and may be used together with your records for regulatory compliance, quality control, and staff training, preventing, or detecting criminal activity and for complaint resolution.

  1. While we will make every effort to safeguard and keep confidential the information provided to us, we might share your Personal Information with other Group companies/subsidiaries/affiliates of MALABES and other third parties, companies, retailers and organizations whose services or Products we provide to you through www.malabesapp.com, for the following reasons:

To other companies and organizations to administer any prize draws or competitions.

To our agents, staff and approved third parties to provide services for us.

To anyone to whom we assign or transfer our rights and duties under our agreement with you.

If we have a duty to do so or if the law compels us to do so either in connection with any legal proceedings or prospective legal proceedings; or in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. In carrying out the activities specified in this section, we may transfer Personal Information to reputable organizations or companies outside Kuwait. We take steps to ensure that your information will be accorded the same level of protection as that required of us under applicable Kuwait law. By agreeing to the Terms and this Privacy Policy, you expressly agree to such sharing of Personal Information.
  2. If MALABES is sold to a third party or it otherwise becomes subject of a merger, consolidation or acquisition, it would become necessary for us to transfer your Personal Information to a third party, and in such case MALABES would require that the third party handles your Personal Information with no less care than taken by us.



New technologies are emerging on the Internet that help us deliver customized visitor experience. MALABES use such new technologies, including cookies or other technologies, to remember your information when you use www.malabesapp.com. We may use such technologies for tracking activity on www.malabesapp.com, preparing reports, assessing trends, and otherwise monitoring the way in which www.malabesapp.com is being used. By accepting the Terms of use of www.malabesapp.com and this Privacy Policy, you confirm your consent to MALABES use of cookies, and other such technologies, for these purposes. If you do not wish to receive cookies, you may configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.


In order to protect our customers and us from fraud and theft, we may share all or any of the Personal Information that we obtain (for confirming identity and other information in our customer records, including how you conduct your Account etc.), with other Group companies/subsidiaries/affiliates., other third parties, companies, retailers and to financial and other organizations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way..


  1. We take all steps reasonably necessary to protect against unauthorized access, use, alteration, disclosure, or destruction of Personal Information. Any information that we collect and store that is personally identifiable is protected using appropriate means, and MALABES is not responsible for any unauthorized access or use by third parties, unless such access is enabled because of our gross negligence or wilful misconduct.
  2. Protecting your Personal Information is very important to us. Therefore, we take the following precautions, among others, to better protect the Personal Information;

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your Personal Information including the use of Secure Sockets Layer (SSL) software. Our website is certified by VeriSign and transactions managed through our partnership with KNET.

We store all the Personal Information you provide to us on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

We display only the last four digits of your credit/debit card numbers, whilst in case of the use of Visa or MasterCard the CVV number will be requested, and when using KNET cards you will be required to enter your KNET pin when confirming an order. However, the entire card number will need to be given to the appropriate Card Company (Knet or MiG’s) during order processing.

It is important for you to protect against unauthorized access to your Account and password and to your computer. You must ensure that you log out/ sign-off from your Account, when you are exiting www.malabesapp.com



General Privacy Policy

It is possible that two weeks after receiving your Product, we may send you an e-mail inviting you to review and rate the Products that you have purchased. In addition, sometimes we may also ask you if you would like to answer questions related to your Product, as submitted by other customers.

You may note that:

Your review may be shared on other MALABES Group company/subsidiary/affiliate websites.

Once submitted, it usually takes up to 72 hours for your review, question or answer to appear on www.malabesapp.com provided it is in line with our publishing guidelines.

Your review can be submitted anonymously or if you prefer, you can leave a rating only review.

It is not possible for you to edit/remove your review after submission.

If you require any further information on this service or wish to have your review removed, you can contact Customer Services.


The website enables the use of cookies to collect visitor data and at appropriate times, will engage in Google AdWords remarketing activities to provide relevant content and better online shopping service. This remarketing may include, but not limited to, display of our advertising or 3rd party creative on Google network and carefully selected websites and online browsers. We are fully committed to your privacy and your right to opt out of such advertising. You may do that my adjusting your remarketing preferences

  1. You have the option to receive a copy of the Personal Information that we retain about you. Provision of such information will be subject to:

Receipt of a written request from you;

The supply of appropriate evidence of your identity (for this purpose, we will usually accept a certified photocopy of your passport or civil identification card plus an original of a utility bill showing your current address).

  1. We may withhold such Personal Information to the extent permitted by law.
  2. You may instruct us not to process your Personal Information for marketing purposes by e-mail at any time. If you are concerned that any of the Personal Information that we hold is inaccurate, you may Contact Us.
  3. Our Website may contain links to other websites. MALABES is not responsible for the privacy practices of websites not operated by MALABES for We encourage users to read the privacy statements of each and every website that collects Personal Information.
  4. You may receive emails from MALABES Electronics based on your subscription request. If you wish at any time to unsubscribe, you may click the “Unsubscribe” link at the bottom of any email communication.
  5. Any changes to our Privacy Policy will be posted on www.malabesapp.com and with respect to any Personal Information and other information we collect in the future, will become effective as of the date of posting (see date posted above). It is your responsibility to review the Privacy Policy from time to time to make sure you are aware of any changes. We may also notify you of changes to our Privacy Policy by e-mail.


If you have any comments or queries in connection with our Terms and/or Privacy Policy, you can contact us by sending an email   or call us : –


+965 65110200


By accessing the Site, you confirm your understanding of the Terms and Conditions, and you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.


You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.


Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions..


Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order..


. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under UAE copyright laws and international conventions. All rights are reserved.

These Terms and Conditions shall be interpreted and governed by the laws in force in the State of Kuwait. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of AL Khatla Co in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

This was last updated on 13 May 2019.