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Help Centre / F.A.Q.

Browse F.A.Q. Topics

Delivery

  • Is there a Cut off time?
    Yes our cut off times are:
    • Friday
    • 3:30 pm till 8:00 am every day
    • Eid holidays
    Note: If You submitted an order during these times, You will receive your order after it finished.
  • How can I check my delivery status?
    You will be provided with a tracking number once order is submitted to track it live.
  • How long will it take to receive my order?
    Next Day Delivery: Within 24Hrs after order submission.

Exchange & Refund

  • How can I exchange/refund my purchase
    • 14 days to return the products starting from the receiving day
    • It should have the tag or sticker; item should be in “new with tags” condition
    • If the item is used or worn it will not be returned or refunded
    • It should be returned with its original box of the brand
    • To return an item, kindly send it back to our warehouse address: ………………. Once received and inspected, we will issue the exchange or the refund. Note that the return charges is by the customer and the re-delivery charges will apply.
    • If the customer changed the product more than one time, he/she will pay 2 KD in every time he/she changed the product the same in the order.
    • Underwear cannot be returned.
    • Perfumes cannot be returned or exchanged

Orders

  • Can I see the products somewhere? Do you have a local shop to view the items?
    As an online shopping site, we do not have a local shop however be confident that our site provides you with a detailed description of each item. Kindly contact us for any inquire you might have about any item, and we promise to do our best to assist you.

Payment

  • How can I pay for my purchase?
    Payments will be accepted through KNET and Cash on delivery.
  • Is my payment secured?
    All electronic transactions by using a credit card or KNET on our website are 100% fully secured.
  • What is the accepted currency when purchasing?
    We accept the local currency of the state. For example, the Kuwaiti dinar is accepted within the State of Kuwait and so on.